FAQ & Questions
I am here to help make your online art purchasing experience a total success.... If you cannot find the answers to any questions you may have below, please contact me directly
email@example.com and it will be my pleasure to answer your questions directly and solve any issues as quickly and conveniently as possible.
I look forward to working with you to bring quality artwork into your home and working environment.
- Currency: All pricing in American dollars... Paypal and Shopify for safe shopping
- Returns: 30-day money back guarantee if you are not totally satisfied with your purchase. No questions asked. The artwork must be returned in the original packaging, undamaged. Return shipping cost at customer’s expense; customer must insure artwork for return.
-Shipment arrives damaged: If your painting arrives and the box is damaged, please contact me immediately via the website to let me know. Before opening the package, YOU MUST PHOTOGRAPH the damaged package. You may open the package to see if the work has been damaged (hopefully it is only superficial) but if the painting or print is damaged, please photograph the damaged artwork. NOTE: Every original work of art is photographed before and after it is packaged and before it is sent to you, for insurance purposes. All of my original artworks are insured for transportation.
- Shipping from U.S. to Canada and Abroad: All shipping is from U.S. Canadian and foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
-Shipping Fees: All shipping fees are pre-calculated for U.S. All other countries will need to contact me directly through the website to arrange shipping fees. All foreign clients will be responsible for paying all applicable taxes and duty upon receipt of their paintings.
Shipping Insurance: All works of art are insured for shipping to client and will be shipped with FedEX or UPS. Tracking numbers will be supplied for every shipment. Each work of art is normally shipped separately or grouped dyptichs, triptychs etc. Small packages carefully wrapped with heavy duty packing.
-Ready to Hang: When requested framed-paintings are shipped ready to hang, using professional grade wire and attachments. I suggest using a Monkey Hook for quick easy hanging. (One hook, one twist, no mess, no tools, can hold even the heaviest painting). Note: the Monkey Hook only works on Sheet Rock or gyproc walls with no beam behind). Google Monkey Hook
-Custom Orders: Custom orders are welcome. Please contact me via by phone or email on website and I will be happy to discuss your personal needs for the artwork you envisage. firstname.lastname@example.org
-Commission Work: I welcome working with customers to create unique and creative work that is specific to your needs. Please contact me via the website to discuss any ideas you have regarding commission works. I welcome the possibility of using your photographs (rather than my own) to put through the same process and to see what appears. This has been very successful in the past, with unique and personalized artworks being created. A non-refundable deposit is required, but if you are not totally satisfied with the completed work, a full refund minus the deposit will be issued. Your total satisfaction is my goal. We should all live with artwork we love....
Please feel free to email me: email@example.com
How do I sign up for Cheryl Johnson Artist newsletter?
You can subscribe through Cheryl’s web site, here: http://CherylJohnsonArtist.com
Alternately, you can send an email to cheri@CherylJohnsonArtist.com, requesting to be added to the mailing list.
How often is the newsletter sent out?
Cheryl Johnson Artist newsletter gets sent out approximately once a month, but due to the uncertainties of life, that time frame is sometimes challenged.
What’s in the newsletter?
Upcoming events, such as workshops, exhibitions, live painting events, and so forth. There are also links to new artworks, tips on where to buy Cheryl’s artworks, and anything else that touches upon her artworks.
How do I unsubscribe from Cheryl Johnson Artist newsletter?
Sorry to see you go, but we understand. Unsubscribing is easy: click on the "Unsubscribe" link at the bottom of any of our newsletters.
If I purchase a piece of art, what other costs can I expect to have to pay?
In addition to the cost of the artwork there is a shipping charge. If you are located in U.S.A, we will need to charge you tax as well. If you are located in the United States or Mexico, there are normally no taxes or import duties. If you are located outside of North America, there may be taxes or import duties levied directly by your government.
I purchased a painting on your website. What happens next?
1. You should receive a confirmation email from cheri@CherylJohnsonArtist.com. Check your spam folder, if you did not receive it.
2. Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting and if it will be shipped stretched or rolled.
3. We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line.
Please make sure that someone is home to sign for it. If this is impossible, then please contact the courier directly, to make alternate arrangements.
How will my painting be packaged?
Paintings with sides that are less than 48" in length will be wrapped in bubble wrap and packed in a commercial cardboard box.
Paintings with at least one side 48" or larger are normally removed from their stretcher bars and rolled up in a tube. You will need to have the canvas re-stretched when you receive it. If you have purchased a painting that needs to be stretched and you would like it shipped directly to a framer, please contact us at cheri@CherylJohnsonArtist.com to make the arrangements.
If you prefer to have a large painting shipped already on stretcher bars, we will need to ship it in a wood crate, which will increase the shipping costs significantly.
Is there a fee for packaging?
No. We only charge for our shipping costs.
How do you ship paintings?
We usually ship paintings by commercial courier, but sometimes, if local, we can deliver artworks in person.
From where is my artwork being shipped?
Usually, paintings are shipped out from Charlotte, NC. U.S.A. or Hanalei, Kauai, Hawaii.
How long will it take for my painting to be delivered?
Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling. Our shipping costs are based on the least expensive form of shipping (by courier), usually ground transportation. If you would like to arrange and pay for a more expedited shipping option, please contact us at firstname.lastname@example.org
How much is shipping, and who pays for it?
The cost of shipping is included in the "handling" area of your order form, and therefore included in your final bill. There is also an international shipping fee for paintings being shipped outside of U.S.A. We determine the cost of shipping based on the least expensive option, usually ground transport. If you would like to arrange and pay for a more expedited shipping option, please contact us at cheri@CherylJohnsonArtist.com.
How will I know when to expect my artwork?
When we make shipping arrangements with the courier, we arrange for you to receive emails informing you of your package's travel status. Upon delivery to the courier, we contact you to let you know that the process has started and to provide you with the tracking number. A signature is required upon receipt of your package, so please make sure someone is there upon delivery. If you are unable to have someone present at the time of delivery, please contact the courier to make alternate arrangements.
What information do you need from me, to ship my artwork?
The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.
What form of payment is accepted?
When purchasing directly from our website, there are three forms of payment, directly from my Saatchi site, Google Wallet or PayPal. PayPal will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, you can contact us at cheri@CherylJohnsonArtist.com to pay using one of the following alternate payment arrangements:
Outside U.S.A: the preferred method of payment is international wire transfer. We also accept certified check and money order.
Do you sell prints?
We do not sell prints on CherylJohnsonArtist.com. Instead of a print, think about buying one of my smaller pieces! As the value of most original art increases over time, it’s a much better investment.
What is your return policy?
Change of heart? We understand! Paintings can be exchanged for a credit on CherylJohnsonArtist.com for the full amount, minus any shipping costs, so long as certain conditions are met:
-The collector has seven (7) days from reception to advise us in writing that they would like to return the artwork.
-The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.
What if I decide that I would like to return my artwork, but the 7 day window has passed?
If you have a change of heart after the 7-day return window has passed, we will deduct a 4% rental fee for each month following the date of reception.
How do I initiate a request for a commissioned artwork?
The first step is to confirm that Cheryl is currently accepting commissions. Since I receive many such requests, sometimes she is unable to accept further additional commissions. Please contact us at cheri@CherylJohnsonArtist.com to check the status of commission acceptances.
What is the process for ordering a commission?
-You give an idea of what kind of painting style you are looking for, based upon my previous works (send me photos of the ones you like).
-You decide on the size, so that we can provide you with a quote.
-An invoice is provided to you for the cost of the artwork and shipping. A deposit of 50% is then required to begin the painting process. For acceptable forms of payment, please see the section above entitled "What form of payment is accepted?”.
What is the process for creating a commissioned work?
-If Cheryl doesn’t have the size you have requested in stock, she will order the size that you have selected, which can take up to 2 weeks, since they are custom stretched.
-Once the canvases arrive, Cheryl begins painting!
-Cheryl will send you photos of the paintings once she gets toward the end of the work.
-You provide her with feedback (ie : would like to see more of something, less of something else).
-If required, she will make necessary changes and send you photos once again.
-Once you are happy with the result, you send the remaining balance due on your invoice.
-We pack and ship the painting to you!
How long does a commissioned painting take to complete?
This depends on Cheryl’s schedule at the time of the order, how large the commissioned piece is, and how many iterations the commissioned artwork requires. While it is on a case-by-case basis, you should normally expect anywhere between 2 and 8 weeks to complete.
What if I don’t like the final product?
While Cheryl works very hard to really listen to her clients and to create what they have in mind, it is art, not science, so it can happen that a commissioned artwork does not match up to the collector’s vision. When this happens, 25% of the total invoice (50% of the initial deposit) can be used to purchase any other painting available on CherylJohnsonArtist.com.
How can I find out about workshops?
I would like to sign up for a workshop. What do I need to do?
Links are provided to each workshop on CherylJohnsonArtist.com. When a workshop is organized by a third party, then the third party is the one to contact, to sign up with. When a workshop is being offered directly through Cheryl, email cheri@CherylJohnsonArtist.com to register, requesting information.
How can I get Cheryl to come and give a painting workshop in my area?
If you would like for Cheryl to teach a workshop in your area, please contact your local arts group (arts association, arts center, art league, etc), and have them contact cheri@CherylJohnsonArtist.com. If it works out, then we can then work out the details, directly with the arts group.
How many students per workshop?
The number of students per workshop depends on the venue and its size. Usually, there would not be more than 20 students, but that could vary. It’s best to ask in advance. Typically, class size is 10 to 14 students.
Do I need to bring my own art supplies?
Workshops are often organized by third parties. As such, different organizers have different offers. Some provide all supplies while others do not. It is on a case by case basis. If you need to bring your own supplies, you will be advised of it, and you will be sent a materials list ahead of time.
What sort of experience is required, in order to participate in a workshop?
Students receive individual attention, and paint at their own speed, so therefore all levels of experience are accepted. I have had students who have never held a paintbrush in the same class with fellow professional artists and art teachers!