Return Policy
Cheryl Johnson Artist Return Policy. The following return policy is applicable to the purchase of all products.
WHAT IS THE SHIPPING POLICY?
PLEASE NOTE: SHIPPING TIMES MAY TAKE LONGER DURING THE HOLIDAY SEASON.
All artwork will be shipped within 5-7 business days from time of payment. Packing and shipping is FREE in the contiguous United States and Canada.
DOMESTIC
Shipping within the contiguous United States and Canada is included in the purchase price. All shipments will have a tracking number which is emailed to you.
Shipments to Canada that are larger than a 16”x16”, 33”x33”, 43”x33”, and 22”x62”, the painting will be removed from the stretcher bars. It can then be stretched onto new bars at your local framer and the frame shown on the website will not be included. Any taxes, duties, and fees that may occur in the receiving country are the responsibility of the buyer.
INTERNATIONAL
When shipping outside of the United States or Canada, there is a $500 flat shipping rate. Any painting on a canvas will be removed from the stretcher bars if one side is longer than 20” and shipped in a tube. It can then be stretched onto new bars at your local framer and the frame on the website will not be included. For international sales, any taxes, duties, and fees that may occur in the receiving country are the responsibility of the buyer. Please contact your local customs authorities if you wish to inquire further about the rules in your country that pertain to importing original artwork.
DO YOU ENABLE LOCAL PICK-UP OR DELIVERY FOR ORIGINAL ART?
Yes, absolutely! Simply email me to arrange a day and time.
cheri@cheryljohnsonartist.com
WHAT IF THE PAINTING IS DAMAGED DURING SHIPMENT?
You will be fully refunded or can make an exchange in the case of any loss or damage that occurs during shipment. Once the painting arrives inspect it carefully and in case there is any damage please take photos and contact me immediately.
WHAT IS THE RETURN POLICY?
I am committed to the satisfaction of my collectors. That’s why once you have received an original artwork, you have seven (7) days to decide whether or not it works for you in your space. If you decide to return the piece, it must be shipped back to me in its original condition and original packaging no later than 7 days after receipt, insured for its full value, shipping to be paid by the buyer. It is therefore important to take care both when unpacking and repacking the artwork.
WHAT'S THE BEST WAY TO HANG A PAINTING?
Typically two picture hangers (10 lb weight bearing) are sufficient to support the weight of the painting in drywall, and it is not necessary to anchor the fittings or to locate the fittings on a wall stud. The center of the painting should be 57-60” from the floor.
HOW DO I CARE FOR THE PAINTING?
My paintings are varnished with a satin varnish to protect against dirt and light. You can simply wipe the surface or edges of the painting with a microfiber cloth if any dust accumulates.
WHO OWNS THE COPYRIGHT WHEN I PURCHASE AN ORIGINAL PAINTING?
The Artist holds the copyright to the image of sold artwork and may use the image at will for prints, publication and the like.
Purchasing the art grants you the right to install and use the painting as decor both privately and corporately. The artwork may not be altered in any way. Reproductions cannot be made unless authorized by the artist.
If the artwork is reproduced in a magazine or other media please credit with my name and contact information.
HOW CAN I SEE MORE OF YOUR WORK?
I welcome visits to my studio. Contact me cheri@cheryljohnsonartist.com to set up a visit.
DO YOU HANDLE COMMISSIONS?
I welcome commissions. For details, please review my Commissions Page.
DO YOU SELL INTERNATIONALLY?
My paintings can be shipped to most countries. Packing and shipping is free to purchasers in the contiguous United States and Canada. For locations outside the U.S., please see above information.
Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the collector’s responsibility and will be billed by the delivery company in order for collector to take possession of the package. I have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order. For an estimate of these fees, which vary by region, contact the customs office in your area.
WHAT IF THE PAINTING IS DAMAGED DURING SHIPMENT?
You will be fully refunded or can make an exchange in the case of any loss or damage that occurs during shipment. Once the painting arrives inspect it carefully and in case there is any damage please take photos and contact me immediately.
WHAT IS THE RETURN POLICY?
I am committed to the satisfaction of my collectors. That’s why once you have received an original artwork, you have seven (7) days to decide whether or not it works for you in your space. If you decide to return the piece, it must be shipped back to me in its original condition and original packaging no later than 7 days after receipt, insured for its full value, shipping to be paid by the buyer. It is therefore important to take care both when unpacking and repacking the artwork.
WHAT'S THE BEST WAY TO HANG A PAINTING?
Typically two picture hangers (10 lb weight bearing) are sufficient to support the weight of the painting in drywall, and it is not necessary to anchor the fittings or to locate the fittings on a wall stud. I suggest the center of the painting should be 57-60” from the floor.
HOW DO I CARE FOR THE PAINTING?
My paintings are varnished with varnish to protect against dirt and light. You can simply wipe the surface or edges of the painting with a microfiber cloth if any dust accumulates.
WHO OWNS THE COPYRIGHT WHEN I PURCHASE AN ORIGINAL PAINTING?
The Artist holds the copyright to the image of sold artwork and may use the image at will for prints, publication and the like.
Purchasing the art grants you the right to install and use the painting as decor both privately and corporately. The artwork may not be altered in any way. Reproductions cannot be made unless authorized by the artist.
If the artwork is reproduced in a magazine or other media please credit with my name and contact information.
HOW CAN I SEE MORE OF YOUR WORK?
You can view my work . I have a working studio and welcome visits. Add yourself to my SUBSCRIBEl list to stay updated on new works and my show schedule.
Add your email to be the first to know about CHERYL JOHNSON'S latest artworks, her show schedule, and special sales.